Average Reviews:
(More customer reviews)I am a business analyst working in the healthcare and pharma industries. Recently I was assigned to document a number of our business processes. I have drawn some Visio diagrams before but I was looking for a better way to do the work. A search on Amazon turned up this book by Dr. Schedlbauer. I heard him speak before at a conference and knew that he was an expert, so I decided to buy the book and see his approach.
His book describes his technique called PROMAP. I found that PROMAP was a pretty good framework to get me organized and to point out that process modeling is more than just drawing Visio diagrams. I particularly liked the other types of models and his advice on how to elicit procedures from my business partners. His discussion of linking processes to rules was great - it made my business partners real happy; they could see which rules applied to their processes.
The book is short and to the point, which I really like - not a lot of fluff. The book could give more examples of the diagrams and how to apply PROMAP, but overall the approach is easy to implement. We use flowcharts and UML, but not BPMN, so I did not dive deeply into the section on BPMN modeling but I expect to do that soon. The book explains UML well and we will adopt more of that going forward.
Overall, I would recommend this short and to the point book to anyone whose job it is to map out business processes or who works as a business analyst.
Click Here to see more reviews about: The Art of Business Process Modeling: The Business Analyst's Guide to Process Modeling with UML & BPMN
Information systems have become a critical part of the infrastructure of most, if not all, businesses, government organizations, and even individual households. To be useful, an information system must integrate and align with the way the business conducts its operations. By necessity this means that information systems construction requires an understanding of the organization's procedures, operations, and processes. Articulating, modeling, and managing business processes and workflows are pre-conditions to successful automation. Business processes are part of the fabric of the business and represent a strategic and critical intellectual asset that needs to be understood and proactively managed. Processes are often cross-functional and involve multiple systems, software applications, and human assets - including employees, customers, partners, and vendors. Processes must be formally defined and documented so that they can be practiced uniformly and consistently across the organization. Explicit articulation of processes is essential so that the processes truly become intellectual property of the organization rather than being tied to a specific individual.Business process modeling (or BPM for short) is the activity of eliciting, documenting, modeling, and analyzing work procedures within an organization.To be successful, the business analyst must possess the necessary modeling skills and business knowledge to carry out these responsibilities.The first step in business process management is capturing and articulating the processes. This is done through process modeling. Once processes have been documented, then the organization can think about optimizing and eventually automating the processes. Optimization is done through a combination of manual analysis as well as automated simulation.This book describes the PROMAP methodology for articulating and modeling business processes. PROMAP is practical and based on over 20 years of experience in modeling.
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